Return & Exchange Policy

At Petra, we are committed to ensuring your satisfaction with every product. However, due to the exclusive nature of our luxury skincare items, we have specific guidelines for returns and exchanges:

Exchanges:
Exchanges are accepted within two days of purchase, provided the product is unused, unopened, and in its original packaging. Please have your receipt available for verification.

Refunds:
Refunds are not offered except under special circumstances, such as product defects. If you believe your situation qualifies, please contact us within two days for assistance.
Refunds will be done only through the original mode of payment and will be processed within 10 to 45 days, depending on the issuing bank of the credit card.

Cancellations (Services):
Due to the exclusive and personalized nature of our services, we do not offer cancellations once an order or service has been placed. Please ensure that all details are correct before finalizing your purchase to avoid any misunderstandings.

Return Process:
To initiate an exchange or inquire about a potential refund, please reach out to our customer service team at:

• Email: info@petracosmetics.co.uk
  WhatsApp: +971 58 645 0709

Our team will be happy to guide you through the process. Thank you for choosing Petra for your skincare needs.